Returns & Exchange Policy


If you wish to return a purchase please notify us at

Please note that all sales of on sale items (those displayed at a reduced price) are final.

We are happy to offer a credit note or exchange only for non-sale item purchases and the conditions set out below will apply.

If you are unhappy with your purchase in any way, the item could be returned or exchanged, provided that it is still in a sellable condition. 

If you wish to return your item and receive a full refund it would need to be posted/couriered back to us within 7 days of being received by the customer. Goods must be returned in their original purchase condition, unworn and with all tags, tickets and branding still intact. All goods will be thoroughly inspected prior to dispatch and upon return-we reserve the right to refuse refunds where we suspect the goods may have been worn or when we deem that they are no longer considered to be in a re-sellable condition. Subject to stock availability, we can exchange items that are returned to us within 7 days of being received by the customer. Please advise us upon receipt of your purchase if you wish to do a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at 127 BRICK LANE STORE take every effort to check your purchase thouroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 7 days of being received by you.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs inccurred. Please note refunds to Debit/Credit Cards normally clear within 14 days of the receipt of goods, excluding any postage costs and taxes from the original transaction. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. 127 Brick Lane credit notes are valid for 2 months from the date of issue and can be redeemed on the 127 Brick Lane store and online. If you want to purchase from the site with your Credit Note please contact us before making your purchase.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 127 Bricklane London GB E16SB.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 127 Bricklane London GB E16SB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.